Last Updated: August 19, 2026 MST
Our promise on refunds: if a problem is our fault - an order we cannot fulfill, a cancellation by us, a wrong item, a confirmed defect, or shipping damage - you receive a 100% refund of every amount paid, with no restocking fee and no processing fee. The fees described below apply only when you change your mind: customer-remorse returns and customer-initiated cancellations.
At a glance
- Merchant-caused issues: 100% refund, no fees, and we cover return shipping where a return is needed.
- Return window: 30 days from delivery, with prior return authorization (RMA), unopened and in original packaging.
- Restocking fee (customer-remorse returns only): 20% on unopened items, 30% on open-box items.
- Payment-processing fee (customer-remorse returns and customer-initiated cancellations only): 5.51%, covering non-recoverable payment-processor charges on the original transaction.
- Return shipping on customer-remorse returns: paid by the buyer.
- Combined cost on a customer-remorse return: approximately 25.51% (unopened) to 35.51% (open box) of the item price, plus original and return shipping. Please factor this in before ordering.
1. Items that cannot be returned
The following are not returnable unless the problem is our fault (wrong item, confirmed defect, or shipping damage): installed or used parts; special-order or rebuilt items; programmed items, including ELTs; batteries; AOG-priority orders; international orders.
2. How to request a return
Contact us within 30 days of delivery at 1-877-722-8727 or [email protected] to obtain a return authorization (RMA). Returns without a prior RMA cannot be accepted. Ship the item unopened, in its original packaging, with all documentation.
3. Inspection and refund processing
Once we receive and inspect the return, we issue the refund to the original payment method, normally within 5 business days. For customer-remorse returns we deduct the applicable restocking fee and the 5.51% payment-processing fee; for merchant-caused issues nothing is deducted.
4. Order cancellations
If we cancel your order for any reason - including an item we cannot fulfill - you receive a 100% refund of every amount paid, with no fees. If you cancel an order you placed before it ships, we refund the full amount minus the 5.51% payment-processing fee; there is no restocking fee on cancellations made before shipment.
5. Defective, damaged, or wrong items
If your item arrives defective, damaged, or is not what you ordered, contact us within 5 business days of delivery. We will make it right with a replacement or a 100% refund of every amount paid - no restocking fee, no processing fee - and we cover the return shipping.
6. Core charges and core returns
Some rebuilt or exchange items carry a refundable core charge. Return the core within 30 days in rebuildable condition, per the core criteria stated in the listing, and the core charge is refunded in full, with no fees.
7. Warranty claims
Manufacturer warranties are handled per the manufacturer warranty terms; we will assist you in filing the claim. Warranty repairs and replacements are not subject to restocking or processing fees.
8. Contact
American Aviation Parts LC, 2015 E 5th St., #11, Tempe, Arizona 85288, USA. Phone: 1-877-722-8727. Email: [email protected]. Hours: Monday-Friday, 08:00-17:00 MST.