How to return a product:
1- Open a return by going to the footer of the website or clicking here.
2- Wait for the return to be authorized.
3- Once your return is authorized, please send the product back to the address provided in the authorization. (you can see the status of your return by logging into your account and going to return history)
4- Mail the product back to us within 30 days.
5- Wait for the product to be inspected by the manufacturer/distributor.
6- Once the product is inspected by the manufacturer/distributor we will issue refund as per our return policy.
Our Return Policy
All authorized returns are subject to 20% restocking fee.
Please make sure to file a return and wait for authorization prior to sending the item back. Once approved, authorization must be included in the return package.
Products that are unopened, not installed and in the same original condition can be returned back to us for refund minus the restocking and shipping fees within 30 days.
Buyer will be responsible for the return shipping fee and returning the product within 30 days with a valid tracking number and insurance.
International orders are not eligible for return or refund.
30% restocking fee applies to open box products.
No refund will be issued for installed and used products.
No refund will be issued for special order, overhauled, repaired or rebuilt products.
All programable, programmed or customized items including but not limited to ELTs are not eligible for return or refund.
Batteries are not eligible for refund or return.
No refunds will be issued and no return will be accepted on special order, overhauled, repaired or rebuilt products.
No refunds will be issued and no return will be accepted on AOG (Aircraft on Ground) order products.
AOG fees are non-refundable and non-negotiable.
All refunds including but not limited to cancelled orders, returns, core fees will be subject to 5.51% processing fee, regardless of the reason.