Last Updated: May 19, 2026 MST
At a glance — before you order, please read
Return window: 30 calendar days from delivery, with prior return authorization.
Restocking fee: 20% on unopened items in original packaging. 30% on open-box items.
Refund processing fee: 5.51% applies to all refunds — including returns, cancellations, and core-fee refunds — regardless of the reason for the refund. This fee covers non-recoverable payment-processor charges that we incur on the original transaction.
Return shipping: Paid by the buyer.
Combined customer cost on a return: approximately 25.51% (unopened) to 35.51% (open box) of the item price, plus original and return shipping. Please factor this in before placing an order.
We want every customer to know exactly what a return will cost before they buy, not after. If any of the above is unclear, please email [email protected] or call 1-877-722-8727 before ordering.
1. Items that cannot be returned
The following items are non-returnable due to safety, regulatory, or supply-chain constraints. Please review carefully before purchase:
- Installed or used products. Once a part has been installed on an aircraft, it cannot be returned.
- Special-order, overhauled, repaired, or rebuilt items. These are sourced or processed specifically for your order and cannot be restocked.
- Programmed or customized items, including ELTs (Emergency Locator Transmitters) registered to a specific aircraft.
- Batteries. Federal hazardous-materials and warranty restrictions prevent returns once a battery has shipped.
- AOG (Aircraft on Ground) orders. AOG service fees and AOG-priority orders are non-refundable and non-negotiable once an order has been accepted, because we expedite procurement and shipping on your behalf.
- International orders. Due to cross-border shipping costs, customs duties, and import-export documentation, products shipped outside the United States are non-returnable. International customers, please confirm fitment and part number before placing an order.
2. How to request a return
To start a return, please:
- Online using https://www.americanaviationparts.com/index.php?route=account/return/add within 30 days of delivery.
- Provide your order number, the part number(s) you wish to return, and the reason.
- Wait for a Return Merchandise Authorization (RMA) number. Do not ship anything back without an RMA. Unauthorized returns may be refused or returned to you at your expense.
- Pack the item in its original packaging with all documentation, accessories, and tags. Ship it (at your expense) using an insured, trackable carrier to the address provided with your RMA.
3. Inspection and refund processing
When we receive your return, the item is forwarded to the manufacturer or authorized distributor for inspection. Once inspection confirms the item is in returnable condition:
- We deduct the applicable restocking fee (20% unopened / 30% open box).
- We deduct the 5.51% refund processing fee on the remaining balance.
- The remaining amount is refunded to the original payment method.
Typical processing time from receipt to refund issuance is 7 to 14 business days, depending on manufacturer inspection turnaround. We will email you when the refund has been issued.
4. Order cancellations
You may request to cancel an order before it ships by emailing or calling customer service. If the order has not yet shipped, we will cancel it and issue a refund. Please note: cancellation refunds are still subject to the 5.51% processing fee, because the underlying payment-processor charge is non-recoverable. We do not charge a restocking fee on cancellations made before shipment.
Once an order has shipped, it cannot be cancelled and must be processed as a standard return (subject to all return-policy terms).
5. Defective, damaged, or wrong items
If you receive a part that is defective, damaged in transit, or different from what you ordered, please notify us within 5 business days of delivery, with photos of the item and the packaging. We will arrange the return at no cost to you and, depending on availability, either replace the item or issue a full refund. Defective-item returns are not subject to the restocking fee.
The 5.51% processing fee may still apply on the underlying payment-processor transaction; for damaged or wrong-item shipments, this fee is reimbursed when we are confirmed as the responsible party.
6. Core charges and core returns
Some overhauled or rebuilt parts carry a core charge. You receive a core-charge refund when you return the original used core in serviceable condition, within the timeframe stated on your invoice. Core-charge refunds are also subject to the 5.51% processing fee.
7. Warranty claims
Warranty claims for manufacturer defects are handled directly with the manufacturer of the part, in accordance with the manufacturer’s warranty terms. Please contact us with your order number and we will help facilitate the claim and provide the necessary documentation.
8. Contact
American Aviation Parts LC
2015 E 5th St., #11
Tempe, Arizona 85288, USA
Phone: 1-877-722-8727
Email: [email protected]
Hours: Monday – Friday, 08:00 – 17:00 MST
Last Updated: May 19, 2026 MST